We will gladly accept returns of unused product that is returned with the original packaging within 30 days of receipt of the order. Please contact us at orders@basikcandle.com to request a return.  Please do not ship product back to us without an approved RMA, or we may not be able to accept your return.  Your original shipping cost will not be refunded, and we will deduct the cost of return shipping from your refund amount.  

If your return request is approved, you will be emailed a prepaid priority USPS return label.  Once received, your return will be processed within 1 business day, and you will receive email notification of the receipt of your return and a separate email notifying you that your refund has been processed.

If you are unsatisfied with your purchase for any reason, please contact us at orders@basikcandle.com to let us know what went wrong. It is our goal to provide exceptional customer service, and we will work to make it right.